Operations

Field Technician - Scooters - GY Shift - San Antonio Contract

Field Technician – Level 1

The Field Technician (FT) is responsible for collecting and distributing bikes throughout the JUMP service area. The primary goal of the FT is to efficiently collect and distribute e-bikes to maximize e-bike availability. The FT is responsible safely and efficiently navigating a large van in dense urban areas to optimize the number of bikes picked up and collected. Additionally, the FT is also responsible for responding to dispatch, investigating outlying bike issues and reporting to the Lead Field Technician (LFT)

Responsibilities

  • Operate, load, and unload a large van to collect and distribute bikes
  • Use JUMP’s maintenance software to locate and collect bicycles
  • Communicate with the LFT and respond to incidents
  • Recover stolen bikes
  • Maintain a safe and efficient work environment by following safe work practices and procedures
  • Perform routine inspection and redistribution of bicycles
  • Document damage to JUMP vans and equipment
  • Identify, document, and recover bikes requiring in-shop repair
  • Log maintenance activity in software through wireless tablet
  • Engage with and respond to customers in the field

Key Performance Indicators

  • Bicycle Availability
  • Bicycles collected per shift
  • Bicycles deployed per shift
  • Communication with LFT
  • Stolen bikes recovered
  • Minimize Van Damage
  • Customer Incident response time

What you’ll have:

  • Experience working in a warehouse, factory, manufacturing facility or driving commercial vehicles
  • Confident using a smart phone and email
  • Ability to operate a large vehicle, or willingness to learn
  • Ability to lift 70lbs

Weekend work required. Starting ASAP. 



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Job Overview

  • Date Posted: Posted 2 weeks ago
  • City: San Antonio
  • State: Texas
  • Area: Operations
  • Experience: Entry Level
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Allison Hudson
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