Information Technology

Workspace Migration Engineer Contract

Business Overview:

The principle objective of this position is to provide level 1 and 2 support for Workspace2020 (windows 10) related activities (including : Searching for eligible users to migrate from windows 7 to Windows 10, Assisting the users in the transition, work with the engineering and support services for multiple technologies for Microsoft products and other vendors’ products residing on users’ desktops. The Workspace 2020 migration engineer will provide quality support and coverage for day-to-day activities.

 

 

Responsibilities:

 

Responsibilities include but are not limited to:

  • Contribute to the migration process for the implementation of Windows 10 (user platform) in a large environment.  
  • Provide 1 and 2 level support for the production environments
  • Liaise with application support teams to gather requirements, design, and deploy standard systems
  • Strictly abide and follow the company policy and procedures pertaining to change and incident management
  • Contribute to ensuring that all systems are deployed consistent with group standards and best practices
  • Incident and Problem management:  take ownership and work with team to resolve production related issues for level 1 and 2 within is remit.
  • Follow groups standard security practices within the environment
  • Direct contribution to  operational permanent control framework.
  • Knowledge of standard methodologies of Service Delivery (ITIL, COBIT)
  • Project Management Knowledge
  • Experience in evaluation and design of SCCM technical architectures
  • General Banking Knowledge
  • Technical knowledge of the applications used within client
  • Knowledge of the Norms and Standards
  • Respect the norms to reduce Operational Risk  
  • May be required on-call for escalations 24*7

 

Minimum required qualifications

  • 3 to 5 years Engineering and Production expertise with Microsoft windows products (windows 7 and windows 10 desktop).
  • Good knowledge of SCCM CB.
  • Expert knowledge of Active Directory
  • Minimal knowledge of Windows OS Enterprise components and technologies such as Domains, DNS, Registries, DHCP/WINS.
  • Good knowledge of Citrix/XenApp
  • Good knowledge of the Windows workstations build, deployment, (packaging )
  • Patch management design and planning for workstations and laptops
  • Application deployment / update
  • Good working knowledge of networking functions (i.e. function of TCP/IP, SNMP) subnetting and routing.
  • Excellent written and verbal communication skills
  • Required to achieve goals and objectives as approved with the RDH
  • Providing services as per agreed KPIs within the region
  • Excellent project management skills focused on outcome based results
  • Service oriented, positive, committed and enthusiastic team player.
  • Collect and disseminate best practices from the EUC services to relevant impacted groups
  • Respect and adhere to the changes management processed within the region
  • May be required on-call for escalations 24*7


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Job Overview

  • Date Posted: Posted 2 weeks ago
  • City: New York
  • State: New York
  • Area: Information Technology
  • Experience: Mid Level
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Anil Kumar
Recruitment Executive


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