Administrative

Customer Service Representative Contract

Our client, an American multinational conglomerate which focuses on commercial aerospace, defense, and building industries, is looking to add a Customer Service Representative to their team in Mebine, NC!

Responsibilities:

  • As a Product Support Representative, answer approximately 5% of the total call volume on a monthly basis.
  • Must be capable of utilizing the various system tools (Case Manager, JD Edwards) to issue replacements, log account notes.
  • Use information obtained through telephone/email contact with customers to identify trends in customer concerns
  • make recommendations on how to correct 1st tier technical support and customer service.
  • • Perform other tasks or special functions as directed by the Supervisor or Manager.
  • Assists/conducts data field accuracy compliance

Qualifications:

  • High School graduate with business experience equal to two or more years in related field.
  • Be computer literate with the ability to accurately type at a moderate rate of speed.
  • Must be able to work with others and communicate well.
  • Problem solving skills to effectively communicate and service.
  • Strong listening skills and accurate data entry skills.
  • Excellent verbal and written communication skills.
  • Ability to effectively multi-task.


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Job Overview

  • Date Posted: Posted 2 weeks ago
  • City: Mebane
  • State: North Carolina
  • Area: Administrative
  • Experience: Entry Level
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Charbel Estephan
Associate Recruiter


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