Information Technology

Multimedia Analyst Contract

Our Fortune 500 financial client is looking for a Multimedia Analyst 

Responsibilities

The analyst will be responsible for handling

  • First line support calls
  • Work as a service desk analyst to process user requests and resolve booking issues.
  • Interface with global user base and various SME teams for user issue resolution.
  • Remote set up and tear down of events, troubleshoot issue during setup or while on call
  • Manage and schedule bridge resources, monitor calls and interact with stakeholders to ensure successful execution of the events

 

  • ?Answer ACD calls related to technical issues of the users ranging from local desktop to applications and AV requirements.  Respond to email and SRS requests for audio conference bookings.
  • Act as conference operator for high profile calls.
  • First line trouble shooting if problems are reported – using diagnostic techniques.
  • Translate user requirements to system for event execution.
  • Resolve booking issues and ensure latest information is made available for event setup.
  • Remote setup and tear down of Audio Visual events including VCs as per the user requirements.
  • Supporting the client in the use of AV Systems.
  • Supporting Video Conferencing calls.
  • Liaising with stakeholders to ensure successful execution of events
  • Co-ordinate preventative maintenance to AV equipment.
  • Troubleshoot AV / Event related issues during set up or during the actual call, as and when it arises
  • Escalation when problems persist.
  • Any other responsibilities as requested by the lead and / or any designated member from the team.
     

Skills & Qualifications

 

  • Good standard of PC skills
  • Strong analytical skills and quality conscious 
  • Technically strong on the AV equipment & technology
  • Experience of working in a “hands on” role with Audio Visual products and Video bridges

 

 



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Job Overview

  • Date Posted: Posted 1 week ago
  • City: Salt Lake City
  • State: Utah
  • Area: Information Technology
  • Experience: Entry Level
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Christopher Lowstuter
Associate


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