Our client, a well respected bank, is hiring a Service Desk Agent to join their team in Milwaukee, WI.
- Provide physical and remote support
- Provide the highest possible level of extraordinary customer service
- Answer incoming phone calls, track information, and use knowledge base tools to resolve Tier 1 requests in a timely fashion.
- Escalate unresolved problems to appropriate Tier 2 and Tier 3 support teams
- Troubleshoot basic end user issues on various software applications
- Troubleshoot hardware, network, and telecommunications systems
- Provide basic desktop support
- Previous experience in service or help desk roles is preferred
- Proficient with Service Now, Windows 10, Office 365 and VDI is preferred
- Advanced troubleshooting and problem solving skills