Creative Services

Digital Media Content Specialist Contract

Our client, a local powersports company, is seeking a Digital Media Content Specialist to join their team in Plymouth! 


  • Performs basic maintenance & repair procedures on-camera
  • Narrates technical videos both on-camera and by voice-over
  • Proof, edit, & critique self-help & DIY content
  • Strategic component of Multimedia team, its content production and life-cycle in the form of self-service guides across all product lines and a variety of mediums
  • Maintains a continuous improvement culture by identifying and executing strategies and priorities that enable the Service team to enhance overall operational effectiveness
  • Creates close alignment with Service, Engineering, Training, Marketing, Technical Publications, product groups Legal, Compliance to ensure consistent and compliant practices
  • Collaborate with Service partners to prepare for video shoots
  • Benchmark external multimedia production trends in addition partners & collaborate with them on video production tactics
  • Perform basic maintenance & repair procedures to enhance content production
  • Provide information on a variety of complex owner service issues with knowledge of Powersports products
  • Infuse the voice of the owner into Self-Help digital content, improving owner experience
  • Gain proficiency in various administration and automated workflow systems
  • Function within a team environment and actively participate in achieving team goals
  • Develop strong working relationships with service engineering, marketing and service personnel to obtain or develop product information, service procedures and to verify accuracy of publications
  • Additional roles and responsibilities as required to result in an exceptional, timely, accurate and user-friendly publication that fully supports the needs of our internal and external owners

Skills and Qualifications: 


  • Bachelor’s degree in Digital Communication, Broadcasting or relevant fields – Required
  • On-camera, hosting, and/or voiceover experience – Required
  • Must have a valid Minnesota driver’s license and motorcycle endorsement – Required
  • Powersports, motorcycle or automotive experience – Preferred
  • Must be self-motivated and have a track record of exceling in a fast-paced matrix org structure
  • Excellent written communication skills and grammatical ability to explain complex situations to owners in an easy to understand fashion
  • Customer-focused service experience
  • Knowledge of computer software and applications preferred – Microsoft Office, SharePoint, Adobe Creative Suite
  • Project management experience with strong attention to detail while working multiple project(s) and deliverables
  • Ability to review detailed analytics and create or adjust content to improve owner experience
  • Demonstrate ability to meet all deadlines and business acumen to alert team or management when project is at risk.

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Job Overview

  • City: Plymouth
  • State: Minnesota
  • Area: Creative Services
  • Experience: Entry Level
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Kate Bacon

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