Our client, a U.S. regional bank, is searching for a Residential Loan Servicing Tech to join their team!
- Service system review of all fields set up through origination
- Document review and retrieval
- Remittance of retail loan optional insurance and debt protection products for consumer and mortgage loans
- Mail distribution and record keeping duties
- Takes accountability for entire process from receipt of work to resolution and closure.
- Acts as escalation point for issues or transactions
- Performs servicing and remittance tasks on insurance including optional insurance and debt protection products for consumer and mortgage loans.
- Review the servicing system for accuracy and updating as needed to mortgage loan origination documents.
- Perform fast, effective, accurate, and courteous service to customers and banks.
- Resolving complex customer issues Perform fast, effective, accurate, and courteous service to customers and banks.using multiple resources and records
- Track and follow up on missing documents
- Perform monetary calculations, ensuring accuracy, for legal notices and then mail to debtors
- Great attention to detail and accuracy required
- High School Diploma
- Associates or higher degree (preferred)